Terms & Conditions
Please read these terms and conditions before placing your orders. We advise that you print a copy of these terms and
conditions along with your orders for future reference.
Mukiki withholds the rights to change these Terms & Conditions of Sale without prior notice.
1. Terms of Contract
The Terms and Conditions of Sale above apply to all goods supplied by Mukiki. All orders placed on Mukiki products advertised on our website are considered an offer for you to purchase the items selected in your order. No
contract exists between us until we have received and accepted your order. When orders are placed you will receive an email
confirming this. This notification is not a confirmation that the order has been accepted by Mukiki.
Mukiki reserves the right to cancel the contract of sale if the payment for orders is not received in full.
2. Description and Price of Goods
Mukiki has taken care to describe and take images as accurately as possible in accordance to the manufacturer’s
specification. Despite this, variations amongst items may occur. If there is anything you don’t understand about the information
provided on the website please email us at email@example.com. Please make sure any clothing items purchased, that you look at the sizing charts carefully and any notes specified under About Sizes. All prices shown on the website are in Canadian or U.S. dollars.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been
under priced in error, we will contact you and offer the following three options:
1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order;
3. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not respond within 24 hours, your order will be cancelled. Any payment received from you will be credited back to your
original method of payment.
If, within 2 working days of accepting your order, we discover that some of the items are unavailable, we will email you to
request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days. If we do
not receive a reply within 24 hours the order will be cancelled and refunded in full. The refund will be credited back to your
original method of payment.
Under no circumstances can back-orders for items be accepted.
Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to
Mukiki cannot be held accountable for any potential loss of earnings through customers continuing
to advertise out of stock and discontinued products.
The price of an item does not include shipping charges unless specified specifically.
There is no minimum order requirement.
3. Placing an order
When you place an order with Mukiki, you are confirming you have read and agreed to the terms, conditions and
delivery times laid out in writing in this document.
In the event of goods shipped to an address other than yourself (the customer) we have no contract between the receiver of
these goods (your customer) and ourselves. In this case we cannot mediate any aspect of the sale between yourself and the
end receiver of the goods shipped.
Payments for your orders can be made via MasterCard or Visa. It is expected that your orders are paid in full before we
dispatch them. If payment for your order fails, your order will be cancelled within 3 working days unless you contact us to
Orders for account customers will be dispatched as soon as we can.
5. Order Cancellations/Changes
Changes can be made on the same day before 12 noon by contacting us via emailing Support@mukiki.com. However, if an order has been paid or dispatched, cancellation will not be allowed.
Items will be shipped within 2 working days unless a specific agreement has been set up. Mukiki cannot be held responsible for any delays in delivery caused by freight companies.
Customer are responsible for the order once the package arrives at the supplied delivery address. We cannot be held
responsible if the package goes missing once delivered. If any Mukiki must then be notified within 72 hours after the expected delivery time. If
any goods are received faulty you must notify us within 7 days of receiving them.
We cannot be held responsible for goods that do not arrive to the customer due to errors when entering the address details. Please ensure that you check all your details before confirming your order. Also
note that the address must be accessible to courier drivers and if no shipping instructions are left that someone is there to
receive the package.
If packages are sent back to Mukiki or its affiliate(s), we will refund you the item cost excluding the shipping charges incurred.
Please also note that deliveries made to business addresses or your place of work are considered received once they arrive at
the address. It is the customer’s responsibility to ensure the item is safely received.
7. Returns Procedure
In the event of any items received being damaged or incorrect items received. Please contact us at firstname.lastname@example.org. Upon our inspection, we will decide upon one of three options:
The damage warrants a discount
The damage warrants a refund
A new item to be sent out.
Refunds are applicable for the items only and do not include the price paid for shipping.
8. Limitation of Liability
Mukiki will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by Mukiki or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.
10. Data Protection
Mukiki will take all reasonable precautions ensuring that the details of your order and payments are kept secure.
Unless Mukiki is negligent we will not be liable for unauthorized access to the information supplied by you.
Mukiki will not supply your information to any third party.
All products are subject to stock availability at the time of ordering. If you can’t find a particular item on our website, it has gone
out of stock or the product has been discontinued. If you have further queries on the stock availability, feel free email us. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and will give our best to restock the items.